In simplest terms, we offer a range of services that have been designed to meet the needs of clinets of ServiceNow.
In doing so, we recognise that clients and partners face distinct challenges.
We understand that their primary aim is achieve guaranteed, measurable outcomes without costs spiralling.
Consultancies often throw technical resource at a problem, leaving organisations to communicate requirements to technicians. In our experience this approach invariably leads to failure.
Often, the problem statement, business objectives or outcomes have not been clearly articulated or the solution design has not been properly ratified with the stakeholders or estimated by sufficiently skilled resources. Success may come eventually, but at the expense of resource and financial overrun.
We provide guaranteed and measurable outcomes through specific service products that target your ServiceNow deploy, run and change activity.
Establish is our solution to a fast and seamless transition onto the ServiceNow platform, enabling your business to start leveraging value as early as possible as it embarks on its ITSM improvement journey.
Ensure is our solution to affordable, fixed cost support, maintenance and application management of your ServiceNow implementation, under a single monthly subscription fee.
Evolve is our managed project services product for supporting you on that journey. With Evolve, we can manage and deliver all ServiceNow enhancement projects, whether they be customisation (e.g. introducing a new module, integration or workflow), portal customisation (branding) or upgrading to the latest release.