Drawdown - Support the easy way
Implementing and embedding a tool within an organisation is one thing, but what about maintaining it? The rise in popularity of ServiceNow worldwide has led to significant resource shortages particularly in the UK and continental Europe. As such, building a support team in house is expensive.
Drawdown allows you to protect your investment in ServiceNow by having best in class incident management and development fulfilment for your instance.
Maintaining an internal support and development capability for ServiceNow is expensive. Maintaining training levels, peer and market awareness and expertise is practically impossible without incurring huge costs, yet failure to do so means staff churn and yet more recruitment costs. The NOW Platform is so expansive it is almost impossible to find people who understand everything.
The NOW Platform is highly resilient and incidents are usually rare. But when they do occur, without expertise on hand they can be devastating. Why pay to have resource on standby?
With Drawdown there are no standby costs. All you pay for are the hours that you commit to use within each annual period. And you only pay for them as you use them, meaning the cost is spread.
Choosing Scarce for your support needs means access to over 80 ServiceNow experts covering the entire platform. And that means every incident you encounter, every improvement idea you want to action and every upgrade opportunity you are presented with are handled swiftly, competently and to best practice by our ServiceNow professionals. No fuss and no risk, just great service.
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Drawdown is our solution to affordable, flexible, low-cost support and maintenance of your ServiceNow implementation.
When you choose Scarce for your ServiceNow support needs, we apply a small configuration for free which creates Scarce as a Resolver Group in your own ServiceNow Instance. That means every ticket raised which requires our help can be assigned to us directly, without requiring copy-paste into third-party support portals.
We instantly receive notification of new incidents. Operating under a competitive SLA, we acknowledge, work and resolve incidents, with all communication occuring through the ticket . We can also set up Teams chat groups for you with our support team, which can help with clarification when needed.
Support hours can be purchased in blocks of 150, 300, 500 and 1000, and are usable for up to twelve months from purchase. Hours are billed monthly in arrears, meaning you spread the cost of the service based on your consumption volumes per month.
And what's more, you can use these hours for project work or enhancements, so if you're Instance is super-stable you are not paying for Incident Management you are not using.
I mean.. what's not to like?!
Peace of mind for less than the cost of a single FTE resource
Contact us to find out more about how we can support your business.
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