How to travel light with ServiceNow

ServiceNow customisation baggage | Scarce IT Services

Customisation. The ability to tailor anything to our specific needs. It feels instinctively positive. To fellow ITSM implementation consultants who have witnessed its crippling effects however, customisation is a dirty word. How does customisation differ from configuration and what is the business impact of each? Is customisation ever justified? And what are our options if our organisation’s instance is already heavily customised? Like many,…

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