Scarce are a UK based ServiceNow services partner and specialist services provider to prospective or existing ServiceNow customers.
We offer a range of managed support and development services which we deliver at competitive price points using a hybrid on/off shore delivery model. Our focus is on cost-optimised solution for your business, both for day to day support and for future development. Or for new customers, we offer a tailored implementation service that is capability led and best in class and which focuses on delivering real business outcomes just not implementing technology.
Our Ensure Managed Support service allows you to protect your investment in ServiceNow by having best in class incident management and service request fulfilment for your Instance. Choosing Ensure means every incident you encounter, every improvement idea you have, every service outage communication you receive and every upgrade opportunity you are presented with are handled swiftly, competently and to best practice by our ServiceNow professionals. No fuss and no risk, just great service.
Our Evolve Managed Delivery service is centred around ServiceNow best practice delivery. We view the ServiceNow data schema, automated workflow and implementation framework as solid foundations for delivering mature ITSM. Our technicians, process consultants and project managers all share our common vision which is to safeguard your implementation or enhancement project by championing best in class ITSM, by focusing on configuration over customisation and outcomes over technology.
Our cost-optimised hybrid delivery model ensures your delivery is both cost effective, on time and most importantly successful. We manage all engagements through our Service Quality Management Framework, thereby safeguarding you from the issues associated with traditional off-shore outsourcing.
We are not a body shop or a middle man. We understand the cultural and geographical challenges of off-shoring. Our comprehensive governance framework fully mitigates these challenges through continual assessment, collaboration, communication and measurement.