Managed Support Services
Implementing and embedding a tool within an organisation is one thing, but what about maintaining it? The rise in popularity of ServiceNow worldwide has led to significant resource shortages particularly in the UK and continental Europe. As such, building a support team in house is expensive.
Maintaining training levels, peer and market awareness and expertise is practically impossible without incurring huge costs, yet failure to do so means staff churn and yet more recruitment costs.
Ensure is our solution to affordable, fixed cost support and maintenance of your ServiceNow implementation.
For a fixed monthly subscription, we provide a comprehensive package of support services, comprising:
Fully manned Service Desk with a selection of cover options (UK core or extended hours)
Incident management packages covering every aspect of your implementation, underpinned by competitive SLA targets that ensure a prompt response and resolution to defects
Optional 24/7 on-call capability for major incidents, supported by access to our Scarce MIM portal should the worst happen and your ServiceNow instance becomes unavailable
Comprehensive service catalogue including many common user access or configuration requests, made available to all your users through a self-service model and fulfil under SLA targets.
Optional application lifecycle (including identifying latest upgrade opportunities) allows Scarce to act as your single point of contact for all ServiceNow matters
We offer a selection of packages enabling you to tailor support levels to your business needs.