My company just implemented ServiceNow

Scarce ServiceNow Support

“My company just implemented ServiceNow.   It’s Cloud so I don’t need support, right?” Wrong. Well OK, maybe not technically wrong. The ServiceNow platform is service managed. Capacity is constantly monitored. 100% availability is all but guaranteed. Application lifecycle is managed for you, so provided you don’t stray too far from “out of the box” then your upgrade path is largely predestined. But support stems…

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How to travel light with ServiceNow

ServiceNow customisation baggage | Scarce IT Services

Customisation. The ability to tailor anything to our specific needs. It feels instinctively positive. To fellow ITSM implementation consultants who have witnessed its crippling effects however, customisation is a dirty word. How does customisation differ from configuration and what is the business impact of each? Is customisation ever justified? And what are our options if our organisation’s instance is already heavily customised? Like many,…

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Overcoming the ServiceNow skills drought

ServiceNow skills drought landscape | Scarce IT Services

As a client or partner of ServiceNow, you will no doubt have encountered difficulties finding the right ServiceNow skills to meet your project or support needs. As ServiceNow continues to dominate the ITSM marketplace we find ourselves facing a skills shortage brought about by an unprecedented spike in demand for skilled resources needed to fulfil new implementations. As a founder and Director of a…

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